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Toolbox Tips
By Mary Bartlett, COO/Firm Administrator, MSW Group, PLC in collaboration
with Michigan Chapter of the Association of Accounting Administration
What’s in a tax season? Some may say, “Lots of stress,” while others say,
“Season of Opportunities.” I vote for the latter, because it’s the perfect
time:
- To involve younger, less experienced team members in meetings with
clients, building the relationship with your client service team.
- To show off your offices and your team!
- To develop your team. Challenge them to document as many new
opportunities they can identify to extend additional services to the client(s). Award a prize after the “Season of Opportunities” to the
individual who submits the most ideas.
- To use the database of new opportunities identified by your team to
service your clients throughout the year. The proactive approach will
impress your clients!
- To implement new efficiencies. This is another area where team members
could be awarded for submitting ideas.
- To continue education through training “lunch-and-learns.” This venue
not only imparts timely information, it builds camaraderie among the team.
Seize the “Season of Opportunities,” by building your client
relationships and developing a more experienced and satisfied team!
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March/April 2005
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