March / April 2005 Leaders' Edge PRINT

Practice Management
Toolbox Tips
By Mary Bartlett, COO/Firm Administrator, MSW Group, PLC in collaboration with Michigan Chapter of the Association of Accounting Administration

What’s in a tax season? Some may say, “Lots of stress,” while others say, “Season of Opportunities.” I vote for the latter, because it’s the perfect time:

  • To involve younger, less experienced team members in meetings with clients, building the relationship with your client service team.
  • To show off your offices and your team!
  • To develop your team. Challenge them to document as many new opportunities they can identify to extend additional services to the client(s). Award a prize after the “Season of Opportunities” to the individual who submits the most ideas.
  • To use the database of new opportunities identified by your team to service your clients throughout the year. The proactive approach will impress your clients!
  • To implement new efficiencies. This is another area where team members could be awarded for submitting ideas.
  • To continue education through training “lunch-and-learns.” This venue not only imparts timely information, it builds camaraderie among the team.

Seize the “Season of Opportunities,” by building your client relationships and developing a more experienced and satisfied team!