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Creating the Strategic Road Map: Becoming a
Full Partner in the Process
By Dan Chenoweth, Executive Education, Inc.
I’ll never forget our company President’s wonderful speech vividly painting
a compelling vision for the future of our business. He hit all the right
notes for those of us in the audience – his direct reports. “We are the best
kept secret in our industry.” “We can be #1 in our industry if we just apply
ourselves.” “Let’s look at where we could be, where we should be in our
marketplace, and shoot for the stars!” After the speech, he pointed to each
of us, one-by-one, and asked “Do you believe we can do it?” And one by one
we all replied, “Yes brother, hallelujah, I believe!” And we did! At least
in that glorious moment.
An hour or two later when we saw each other informally in the hall we began
to quietly voice our doubts. While the company’s future, as the President
articulated, was indeed inspiring, we never discussed exactly HOW we were
going to get from here to there. This was my first exposure to a business
syndrome I later termed GWOPs --- “Goals Without Plans.”
Goals without plans is a common problem in business. We develop incredibly
far-reaching and aspirational goals. We explain beautifully WHY the company
needs to accomplish these goals. However, we never quite get around to
figuring out the “details” of HOW we are going to accomplish them. It is at
this point, in the details, that financial managers can win the day in the
strategic planning process.
A cohesive strategy is important because it focuses the company’s resources.
Many organizations spread their resources too thinly by trying to go in
multiple directions at once. Even a small organization can compete
successfully if they focus their resources on a small market niche.
Strategic planning is a two-step process with each step being equally
important.
Step 1: Determine what your strategy is. What is the unique and valuable
long-term position you want to occupy in your marketplace? And, how is that
position different from your competitors? What steps will you have to take
to dominate this market niche?
Step 2: Implement the strategy. When strategies fail, it is usually
because the organization has failed to translate their plans into projects.
In other words, we must develop specific strategic initiatives to accomplish
the overarching strategy. For each initiative, answer this question: “Who
will do what by when and how will the management team measure success?” Then
the team must monitor progress against the plan.
Too often the financial manager becomes a passive bystander in the strategic
planning process. Others in sales, marketing or operations develop the
strategic assumptions without the financial manager’s input. The financial
manager’s job then becomes quantifying those assumptions and questioning if
they are really realistic. This puts the financial manager in the position
of wearing the “black hat” while others get to dream, scheme and
optimistically plan the organization’s future.
How can the financial manager be a more valued partner in the entire
strategic planning process? There are four steps.
Step 1: Make sure your own house is in order.
You will have credibility with
the rest of your management team only if financial information is accurate
and reported on a timely basis. Make sure you can quickly provide answers to
the tough financial questions! Position the accounting function as a partner
in the long-term success of the business by both accurately reporting the
past and providing information to make better decisions going forward.
Step 2: Learn about the other operations and processes in the business.
The financial manager’s unique position provides us access to everything
that is going on in the company. You, more than anyone else on the
management team, can see the big picture and how everything fits. Managers
in other departments have a tendency to concern themselves more with their
own piece of the puzzle.
Step 3: Be proactive vs. reactive. It is easy to let others develop the
strategic scenarios and assumptions. It is much more difficult to fine-tune
those assumptions and/or develop your own scenarios. Learn as much as you
can about how to develop a strategic plan. Let others in the organization
know that you have this knowledge and are willing to play an active role in
partnering with them early on in the process to develop realistic strategic
assumptions.
Step 4: Take the lead on strategy implementation and monitoring progress.
The financial manager and the accounting staff are beautifully equipped to
help implement strategic initiatives and monitor progress. Project
management is our expertise! Let’s face it, we financial managers are
logical, sequential, time-bound and organized. All the qualities you look
for in a good project manager! Offer your abilities and the expertise of
your staff to help in the implementation process, either as a project leader
or as a valued member of the project team.
Often the strategic planning process becomes a time driven, annual ritual.
The CEO and his/her direct reports look at historical information, and then
develop strategies based on the false assumption that the future will look
like the past. In industry after industry, we find that this is no longer
true.
We are in the midst of the most significant shift in worldwide economics
that we will see in our lifetimes. Manufacturing is moving from North
America to “Low Cost Countries” like China and India. Call centers can be
staffed anywhere in the world. Engineering is done 24/7 by virtual teams
working around the world in every time zone.
The future will never again look like the past! Financial managers can help
senior management scan and monitor the external environment and anticipate
what the next moves will be. Financial managers can take the lead in
implementing the strategic initiatives that will make the company
successful.
For financial managers this is our time to rise to the occasion. We can
build on our innate organizational and analytic strengths while learning new
strategic planning tools to help our organizations be successful in this
brave, new world.
About the Author Dan Chenoweth is President of Chenoweth & Associates Business Consulting,
specialists in developing and implementing strategic plans for small- and
medium-sized businesses. He is the author and frequent presenter of several
continuing professional education seminars for Executive Education, Inc. He
can be contacted by e-mail at Dan@ExecutiveEducationInc.com.
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November/December 2009
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